Terms & Conditions

1. About SAHAYI

SAHAYI Home Solutions ("SAHAYI", "we", "us" or "our") provides a platform and service-coordination network intended to connect homeowners with professionals for essential home services.

Services may include plumbing, electrical work, AC service and repair, appliance repair, CCTV service, cleaning, maintenance, installation and related home services.

2. Use of the Website

You may use this website to learn about SAHAYI services, contact us, and submit a request for a home service.

You agree to provide information that is accurate and reasonably complete when submitting a service request and not to use the website for unlawful, fraudulent, abusive or harmful purposes.

3. Service Requests

Submitting a service request through the website does not by itself guarantee that a service appointment, technician, price or service completion will be available.

SAHAYI may contact you to understand your requirement, confirm service details, discuss availability and coordinate the next step.

4. Service Professionals

SAHAYI may connect customers with independent technicians, professionals or service partners.

The professional assigned or introduced for a particular request may depend on service type, location, availability, skills and other operational factors.

SAHAYI does not guarantee that a particular professional will always be available or assigned to a request unless specifically confirmed by SAHAYI.

5. Service Scope and Pricing

Service requirements can vary significantly depending on the property, equipment, fault, materials required and work involved.

Any estimate, quotation, inspection charge, service charge, material cost or other applicable fee will be communicated as appropriate for the particular service request.

Unless expressly confirmed otherwise, prices communicated for one service request should not be treated as a guarantee of pricing for a different requirement.

6. Customer Responsibilities

Customers are responsible for:

• Providing accurate contact and service information
• Providing reasonable access to the property or equipment when required
• Informing the service professional about relevant known issues or conditions
• Following reasonable safety instructions during service
• Making applicable payments agreed for the service

7. Third-Party Products and Parts

Certain repairs or installations may require replacement parts, materials, equipment or products from third-party manufacturers or suppliers.

Availability, compatibility, warranty and manufacturer terms may vary by product or part. Where applicable, the relevant terms will be communicated as part of the service process.

8. Cancellations and Rescheduling

Customers may contact SAHAYI as soon as possible if they need to cancel or reschedule a requested service.

Any applicable cancellation, inspection, visit or other charges will depend on the service arrangement and will be communicated where applicable.

9. Payments

Where payment is required for a service, the applicable amount and payment method will be communicated to the customer as part of the service process.

Customers are responsible for paying agreed charges for services and materials that have been provided or authorised.

10. Service Quality and Complaints

If you have a concern regarding a service arranged through SAHAYI, please contact us as soon as reasonably possible with the relevant service details.

We will review the concern and, where appropriate, coordinate with the relevant service professional to determine the next step.

11. Website Information

We make reasonable efforts to keep information on this website useful and current. However, service availability, pricing, professionals and operational information may change.

Website content should therefore not be treated as a guarantee that a particular service, professional, price or appointment will be available at a particular time.

12. Intellectual Property

Unless otherwise stated, the SAHAYI name, logo, website content, graphics, text and other materials on this website are owned by or used by SAHAYI with appropriate rights.

You may not reproduce, modify, distribute or commercially exploit website materials without appropriate permission.

13. Prohibited Activities

You must not use the website to:

• Submit false or misleading information
• Attempt to gain unauthorised access to the website or systems
• Interfere with website operation or security
• Use the service request system for spam or harassment
• Use the website for unlawful activities

14. Limitation of Liability

To the extent permitted by applicable law, SAHAYI will not be responsible for losses arising solely from circumstances beyond our reasonable control, including third-party acts, equipment failure, delays, unavailable professionals, force majeure events or interruptions to third-party services.

Nothing in these Terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.

15. Privacy

Information submitted through the SAHAYI website is handled in accordance with ourPrivacy Policy.

16. Changes to These Terms

SAHAYI may update these Terms & Conditions from time to time to reflect changes in our services, business practices, technology or applicable law.

The updated version will be published on this page with a revised "Last updated" date.

17. Governing Law

These Terms & Conditions are intended to be governed by the applicable laws of India.

Any dispute will be subject to the jurisdiction of the courts and authorities having appropriate jurisdiction under applicable law.

18. Contact SAHAYI

If you have questions about these Terms & Conditions, please contact us: